While it’s rare for a big energy supplier to go bust, lots of small energy companies have gone bust over the past few months.
If this happens, the ‘Ofgem safety net’ makes sure you aren’t left without energy. The safety net moves you automatically to a new energy supplier, onto a new deal.
If your energy supplier has stopped trading, it’s important to sit tight, don’t switch and wait until your new provider contacts you. Your new supplier will be chosen by Ofgem, which can take several weeks. This process could take longer if you were with a larger supplier like Bulb, but they should still be in touch to keep you updated.
Find out more about what you can do as a Bulb customer at OfgemOpens in a new window
If you’re already in the process of switching, your switch will still go through.
Make sure you take a meter reading so that you’re ready for when your new supplier contacts you.
It’s also worth keeping old energy bills and waiting until your new supplier is appointed before cancelling any Direct Debits.