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What are cookies?

Money Helper is a [name] for the Money and Pensions Service.

We want all of our services to be easy to use, useful and reliable. This includes the online services for the Money and Pensions Service and associated organisations:

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, such as remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

First-party cookies

First-party cookies are set by the website you are visiting, and they can only be read by that site.

Third-party cookies

Third-party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third-party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example, YouTube, and these sites may set their own cookies.

More significantly, a website might use a third-party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites. It is important to note that advertising cookies are not set for visitors to the Money and Pensions Service group of organisations (MoneyHelper, The Money Advice Service, The Pensions Advisory Service and Pensionwise) website.

Session cookies

Session cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Persistent cookies

This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

How can I control my cookies?

You can change your cookie preferences at any time. Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org

Browser controls

You can use your web browser (e.g. Internet Explorer) to:

  • delete all cookies

  • block all cookies

  • allow all cookies 

  • block third-party cookies

  • clear all cookies when you close the browser

  • open a ‘private browsing’ session, and

  • install add-ons and plug-ins to extend browser functionality. 

Where to find information about controlling cookies

What type of cookies do we use?

First-party cookies

We use a number of cookies to support site functionality, and to analyse and compare who visits the sites within The Money and Pensions Service group and which sort of device they use. From this, we can design better services and visitor experiences. The following table shows the cookies we use, their use, when they expire and their category:

Cookie name
Use
Typical content
Expiry

public-website_session

Session identifier

BAh7CEkiD3Nlc3Npb25faWQGOgZFRkkiJWY4MGQwN2Y5ZjNiZjBhZjNkMjYxZmExNjk0MDAzZmM0BjsAVEkiE3VzZXJfcmV0dXJuX3RvBjsARiIgL2VuL2FydGljbGVzL21hbmFnaW5nLW1vbmV5SSIQX2NzcmZfdG9rZW4GOwBGSSIxQ0s1Qmc4dGd1dzFDTVVxYUdXNklFUk5QaURFVkdoSlJ2ellQczlqVnhJQT0GOwBG–21c1ddf4e19d067dcb 30de32de40ea456ea1d9b5

Session

_web_tracking

Session identifier (cross session) sent to IPS for user tracking

b9f1f00ec4c8a00d47d0b133c9cf63bf

1 year

_jid

Session identifier

1335776339539805355

Session

cookietest

Tells the health check whether you have cookies and Javascript enabled in your browser

true

Session

js_enabled

Tells the health check whether you have cookies and Javascript enabled in your browser

true

Session

HasClickedExternalLink

Tells the health check if you have clicked on an external link. This is so we can warn you if you are leaving our website

Session

qHistory_temp

Temporarily remembers the answers to your questions while you are using the health check and allows us to give you your action plan. This cookie is automatically deleted, so no-one else can see the answers you gave

17032

20120628

False#Q0A

17033

HAPPY

20120628

17036#

Session

ActionPlanState

Remember which parts of your action plan are currently expanded so if you register and come back to the health check later on it will be as you left it

30 day 

cm_vid

Helps us track the effectiveness of our campaign advertising. They allow us to understand what visitors want to use and not to use, so we can improve the service you receive

Session

cm_medium

Helps us track the effectiveness of our campaign advertising. They allow us to understand what visitors want to use and not to use, so we can improve the service you receive

Session

cm_sid

Helps us track the effectiveness of our campaign advertising. They allow us to understand what visitors want to use and not to use, so we can improve the service you receive

Session

cd_campid

Help us track the effectiveness of our campaign advertising. They allow us to understand what visitors want to use and not to use, so we can improve the service you receive

Session

cm_mid

Help us track the effectiveness of our campaign advertising. They allow us to understand what visitors want to use and not to use, so we can improve the service you receive

Session

_cookie_notice

Stores that you have been presented with the cookie notice

y

1 day

_cookie_dismiss_newsletter (Inactive)

Indicates whether the sticky newsletter footer should be displayed or not. (Inactive)

hide

1 month

(Inactive)

_cookie_submit_newsletter (Inactive)

Indicates whether the sticky newsletter footer should be displayed or not. (Inactive)

hide

Permanent (30 years) (Inactive)

UZ_TI_dc_value

Saves a message to remember if you’ve taken a survey or dismissed it

Session

UZ_TI_S_{id}

Identifies a survey you have been shown

Session

seen_cookie_message

Saves a message to let us know that you have seen our cookie message

1 month

_cfduid

Overrides security settings if your machine is trusted

Session

Cookie set by WebTrends analytics service, used to track and report on visitor behaviour on a site for performance improvement

1 year

utmz

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance.

6 months 

__atuvc

This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

2 years

tpas-accessibility-questionnaire

Permanent

Third-party cookies

We use a number of cookies to support site functionality, and to analyse and compare who visits our sites and which sort of device they use. From this, we can design better services and visitor experiences. The following table shows the cookies we use, their use, when they expire and their category:

Cookie name
Use
Typical content
Expiry

JSESSIONID

.nr-data.net

Used to track anonymous user sessions.

Never

AMP_TOKEN

Google Analytics

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, in-flight request or an error retrieving a Client ID from AMP Client ID service.

30 seconds to 1 year

_ga

Google Analytics 

This helps us count how many people visit the site by tracking if you’ve visited before.

2 years

_gid

Google Analytics

This helps us count how many people visit the site by tracking if you’ve visited before.

24 hours

_gat

Google Analytics

Used to manage the rate at which page view requests are made.

2018-11-19T13:00:53.000Z

__utmb

Google Analytics

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

30 mins from set/update

__utma

Google Analytics

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

__utmv

Google Analytics

Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

__utmt

Google Analytics

Used to throttle request rate.

10 minutes

engaged

Google Analytics

Never

ajs_anonymous_id

Hotjar

Counts how many people visit the site by tracking if you have visited before.

1 year

_hjDonePolls

Hotjar

This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

365 days

_hjClosedSurveyInvites

Hotjar

This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

365 days

_hjMinimizedPolls

Hotjar

This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

365 days

_hjMinimizedTestersWidgets

Hotjar

This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

365 days

_hjDoneTestersWidgets

Hotjar

This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

365 days

_hjIncludedInSample

Hotjar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

365 days

_hjShownFeedbackMessage

Hotjar

This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

365 days

iz_uh_ps

Informizely

History data is stored in the persistent cookie.

365 days

 

iz_sd_ss

Informizely

Session data is stored in the session cookie.

2019-11-19T12:54:26.000Z

iz_uh_ps and_iz_sd_ss_

Informizely

The Informizely’s survey widget stores anonymous data about a visitor that is needed for making decisions about when to show a survey, like the number of site visits and survey views. History data is stored in the persistent cookie “iz_uh_ps” and session data is stored in the session cookie “iz_sd_ss”.

Never

ajs_anonymous_id

New Relic

Counts how many people visit the site by tracking if you have visited before.

1 year

jessionid

New Relic

Used to store a session identifier so that New Relic can monitor session counts for an application.

Never

OptanonAlertBoxClosed

Optimizely

It enables the website not to show a specific message more than once to a user.

1 year

OptanonConsent

Optimizely

Enables prevention of cookies in each category from being set in the user’s browser, when consent is not given.

1 year

optimizelyBuckets

Optimizely

Used to store the page variants assigned to a user for A/B performance testing, to ensure the user gets a consistent experience.

6 months

optimizelySegments

Optimizely

Holds audience segmentation information for a visitor.

6 months

optimizelyEndUserId

Optimizely

This cookie is a unique user identifier.

6 months

optimizelyPendingLogEvents

Optimizely

Used as a cache of a user’s actions between tracking calls. When the tracking call is made the cookie will be wiped.

7 months

whoson

Whoson

Enables websites to engage with visitors via text-based chat whilst they are on the site.

31/12/2020

CONSENT

YouTube

These cookies allow YouTube to collect usage information for YouTube hosted videos.

20 years

GPS

YouTube

These cookies allow YouTube to collect usage information for YouTube hosted videos.

1 day

PREF

YouTube

These cookies allow YouTube to collect usage information for YouTube hosted videos.

2 days

VISITOR_INFO1_LIVE

YouTube

Allow YouTube to collect usage information for YouTube hosted videos used to collect anonymous statistics and performance data for embedded YouTube videos on our website.

6 months

YSC

YouTube

These cookies allow YouTube to collect usage information for YouTube hosted videos.

Never

We use a number of suppliers who may also set cookies on their websites on its behalf.  The Money and Pensions Service or organisations within this group do not control the dissemination of these cookies. You should check the third-party websites for more information about these.

If you want us to stop using personal information we’ve collected via cookies on our websites, you should change your cookie settings. In some cases, we might decide to keep information, even if you ask us not to. This could be for legal or regulatory reasons, so that we can keep providing our products and services.  We will always tell you why we keep the information. 

Other useful information

A number of websites provide detailed information on cookies, including: 

  • You can also find more information on  Wikipedia

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free,
impartial help for all your money and pension choices.
Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free,
impartial help for all your money and pension choices.
Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free,
impartial help for all your money and pension choices.
Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
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