Moneyhelper will never ask you for money

We’ve recently seen scam emails claiming to be from “Money Helper Ltd” about debts, CCJs and legal action.  

These messages are designed to look convincing. They may pressure you to act quickly. If you receive a message like this, take a moment to verify whether it’s genuine before responding. 

The emails often claim that you have outstanding debts or accounts in default. They may refer to: 

• legal action 
• CCJs 
• bailiffs  
• deductions from your wages. 

They can look detailed and professional, using formal language.  Some say you only have a short amount of time, such as 24 or 48 hours to respond. 

Scammers may: 

• pretend to be financial advisers   
• use fake identities and claim to work with us, or other trusted organisations.  
• mention repayment plans, settlements or financial support. 

We’ve seen examples sent from Gmail accounts rather than official MoneyHelper email addresses, including addresses such as:  

• [email protected] 
• [email protected]. 
• [email protected]

We will never: 

• ask you to make a payment by email 
• contact you unexpectedly about debts you do not recognise 
• pressure you to act urgently or threaten legal action 
• use Gmail or personal email accounts 
• ask you to share sensitive financial information by email. 

Some common warning signs include: 

• messages marked as “urgent”, “final notice” or “immediate action required” 
• claims that legal action or enforcement is about to happen 
• requests for personal or financial information 
• email addresses that do not match official organisations 
• pressure to respond quickly without time to check.

• do not reply, click links or download attachments 
• do not share personal, banking or security information 
• visit our official Moneyhelper site and use the contact details listed there to check if a message is genuine.  

You can report suspicious phishing emails to [email protected]Opens in a new window. 

To report fraud in England, Wales or Northern Ireland, contact Report FraudOpens in a new window or call 0300 123 2040Opens in a new window. In Scotland, contact Police Scotland by calling 101Opens in a new window.

To help protect yourself: 

• take time to verify unexpected messages 
• be cautious of anything creating urgency or fear 
• check email addresses carefully 
• never share passwords or banking details by email 
• learn more about common scams tactics. 

Scammers often change their approach to make messages look real. Even if a message feels urgent or worrying, stopping to check can help protect both your money and personal information. 

Read more about common scams and how to protect yourself at How to spot and avoid scams 101.