Here’s step-by-step help for applying for Universal Credit, including the paperwork you need and free helplines you can call.
What’s in this guide
- Step 1: Check your eligibility and how much you could get
- Step 2: Gather important information to support your claim
- Step 3: Check you won’t miss any claim deadlines
- Step 4: Apply for Universal Credit online or by phone
- Step 5: Wait five weeks for your first payment
- Speak to a Citizens Advice Help to Claim adviser for free advice
Step 1: Check your eligibility and how much you could get
Use our free Benefits calculator to see if you qualify for Universal Credit and find out how much you could get. It will also show you if you can claim other help and grants, like Child Benefit and money towards your heating bills.
To be eligible for Universal Credit, you usually need to:
- be 18 or over
- be under State Pension age
- live in the UK
- have under £16,000 in savings and investments
- earn less than a certain amount each month.
There are exceptions, like being able to claim from age 16 if you have a disability, have to live away from parents or are responsible for a child.
If you live with your partner, you’ll both need to apply
If you live with your partner as a couple, both of you must apply separately, even if only one of you qualifies for Universal Credit.
This is because the amount you get is based on your household income and savings, so your partner needs to provide their details too.
Before you start your applications, make sure you both have the information you'll need, such as proof of identity, bank account details, income information and details of your housing costs. Having everything ready can make the application process quicker.
For more information, see our guide Joint Universal Credit claims for couples.
Step 2: Gather important information to support your claim
To apply for Universal Credit, you’ll need:
- bank account details
- an email address
- proof of identity – like a passport, driving licence, debit or credit card.
Plus, you’ll need details of your:
- income
- housing costs – like rent, mortgage and service charges
- childcare costs
- savings and investments
- P45 form – if you’ve lost your job.
If you’re worried about proving your identity, or you don’t have the right documents, speak to a free Universal Credit adviser for help.
Step 3: Check you won’t miss any claim deadlines
If you’re making a new claim for benefits, it’s usually best to apply as soon as you can. This is because Universal Credit payments can only be backdated by one month.
But, if you’re claiming because you’ve lost your job or you’re moving from other benefits, timing your application can affect how much you get. Here’s how.
If you’ve lost your job
Universal Credit is based on your earnings from the previous month. This means it might be worth waiting until you’ve received your final pay cheque before applying, especially if it includes extra money such as:
- redundancy pay
- pay for holiday you hadn’t taken.
If you get your wages after applying, it may look like you’ve earned too much to claim Universal Credit, requiring you to wait another month until your earnings drop. If you used to get other benefits you will now need to claim Universal Credit.
Universal Credit has replaced these ‘legacy’ benefits and no more payments will be made:
- Child Tax Credit
- Working Tax Credit
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment Support Allowance.
Housing Benefit has also been replaced by Universal Credit but payments will continue for a small number of people.
For more information and help:
- See Shelter for more information about help with supported housingOpens in a new window
- see our page section Speak to a Citizens Advice Help to Claim adviser for free advice
- see our guide Moving to Universal Credit from other benefits
If you’re about to leave prison
Universal Credit is available to prison leavers. If you’re about to leave prison there are a few things you can do before your release to make sure your claim goes smoothly and your first payment is as quick as possible.
Before your release you will meet with staff from your resettlement team (if you’re in England or Wales) to discuss housing, finance, work and education. The week before release. The prison work coach will help you prepare your claim and will book your interview at the Jobcentre.
You can visit GOV.UK for an in-depth guide that will take you through the basics of how to make and manage a new Universal Credit claimOpens in a new window - including how to find out if an advance payment is right for you. You’ll need a bank account to get your payments. Our guide covering how to open a bank account for your benefits payments will help you set one up.
Your prison work coach or resettlement team can help if you have further questions.
If you live in Scotland or Northern Ireland you will not have access to a resettlement team. You should make your claim as soon as possible after your release. See our guides on How to apply for Universal Credit if you are in Scotland and How to apply for Universal Credit if you are in Northern Ireland for more details.
Step 4: Apply for Universal Credit online or by phone
Create an account and apply for Universal Credit onlineOpens in a new window on GOV.UK.
You can start your application and return to it later, but it must be completed within 28 days or it resets.
If you can’t apply online, call the Universal Credit HelplineOpens in a new window or Universal Credit Service CentreOpens in a new window in Northern Ireland. They might arrange for someone to call you back or visit your home.
For help with your application, speak to a free Citizens Advice Help to Claim adviser
How to apply for Universal Credit by phone
If you can't apply online, you can apply by phone or get help with your claim through the Universal Credit helpline.
Universal Credit: Contact Universal CreditOpens in a new window GOV.UK.
Always check the correct phone number on GOV.UK before calling, rather than using a number from a text message, social media post, online advert, or someone who has contacted you unexpectedly claiming to be from the DWP.
Helpline numbers can change, so it’s important to always check on GOV.UK (the official government website) before calling.
Step 5: Wait five weeks for your first payment
After you’ve applied, there’s usually a five-week wait for your first Universal Credit payment. This includes:
- a four-week assessment period to work out how much you’ll get
- up to seven days for you to get the money.
If the payment date falls on a weekend or bank holiday, you’ll usually get the money the working day before.
See our guide Help managing your money while waiting for your first Universal Credit payment for what to do while you wait, including how to apply for advance payments if you’ll struggle.
Speak to a Citizens Advice Help to Claim adviser for free advice
For more help and support with your claim for Universal Credit, you can speak to an independent adviser in confidence online or over the phone.
The types of things they can help you with include:
advising how to set up:
- an email address
- Universal Credit account
- bank account.
working through the to-do list for making a successful claim
explaining the online journal and how it is used
accessing the Universal Credit phone claim service
accessing DWP home visit support.
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You can also:
- Call the free Universal Credit helplineOpens in a new window in England, Scotland and Wales or Universal Credit Service Centre in Northern IrelandOpens in a new window for help with your claim .
- Find a specialist adviser near you on Advicelocal for free help and support with benefits, including confidential adviceOpens in a new window on whether you should claim Universal Credit.
- Use the British Sign Language (BSL) Video Relay Service to help you with the early stages of your Universal Credit claim.
You can find further information here:
England: visit Citizens AdviceOpens in a new window
Scotland: visit Citizens Advice ScotlandOpens in a new window
Wales: visit Citizens Advice WalesOpens in a new window
Northern Ireland: visit nidirectOpens in a new window
