If you’re worried about using a computer to make your Universal Credit claim, it’s important you get help.
This is because your claim won’t start until you’ve sent your online form. There’s then a five-week wait for your first payment. Any delays can mean you have to wait longer than this.
If you don’t have access to a computer at home, you might be able to use one for free at your local Jobcentre, library, Citizens Advice or council.
Many Jobcentres now offer extra support for people who are struggling to claim online. They can also help you get together all the paperwork you need.
Find your local council in England and Wales on the GOV.UK website
Find your local council in Scotland on the MYGOV.SCOT website
Find your local council in Northern Ireland on the NIDIRECT.GOV.UK website
If you’re new to computers or haven’t felt confident about using them in the past, now is a really good time to build on your knowledge and confidence using them.
You can find free digital skills support in your area from the National Careers Service on 0800 100 900.
Visit the Online Centres Network to find your nearest training centre and LearnMyWay.com offers free online course to help beginners develop digital skills.