Accessibility statement for the MoneyHelper website

This accessibility statement applies to the guidance articles, search, blog and landing pages on the website at: https://www.moneyhelper.org.uk/. 

This website is run by the Money and Pensions Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts

• zoom in up to 300% without the text spilling off the screen

• navigate most of the website using just a keyboard 

• navigate most of the website using speech recognition software

• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

• access the site on smaller devices.

We’ve also made the website text as simple as possible to understand.

We know some parts of this website are not fully accessible:

• Visual styling has been used to denote active links in a menu, but this is not communicated by screen readers. 
• Some text area inputs don’t have an accessible name. 
• The expanded and collapsed state of the menu isn’t conveyed to screen readers. 
• Some links are not accessible using the keyboard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2Opens in a new window  AA standard, due to the non-compliances listed below.

The content listed below is non-accessible for the following reasons.

• Placeholder text disappears.
  • Some form fields had placeholders which are helper text, however once a user starts typing in the field this is removed, some users may forget what the placeholder text was.
  • WCAG Criterion: 1.3.1 Info and Relationships (Level: A).

• The down link is missing alternative text. 
  • WCAG Criterion: 1.1.1 Non-text content (A).
• Visually hidden helper text isn’t announced by screen readers. 
  • WCAG Criterion: 1.1.1 Non-text content (A). 
• Icon fonts have been used without adequate text alternatives.
  • WCAG Criterion: 1.1.1 Non-text content (A).

• There is no announcement when a filter is removed or when the results is sorted.
  • Screen reader users may not be aware that a filter has been removed, the results have been sorted (via drop down) or the filter has been cleared. 
  • WCAG Criterion: 4.1.3 Status Messages (AA). 
• Table data is not marked up using HTML table elements. 
  • WCAG Criterion: 1.3.1 Info & Relationships (A). 

• Incorrect ARIA landmarks. 
  • Assigning the wrong role may cause confusion for some users. 
  • WCAG Criterion: 1.3.1 Info and Relationships (A).
• The text label is not associated with the text field. 
  • People unable to see the screen such as those using screen readers use the text label to understand what information to enter into a form field. 
  • WCAG Criterion 1.3.1 Info and Relationships (A).
• Personal data inputs are missing autocompletes. 
  • When the purpose of a form field used to collect personal information isn't identified, it can make it difficult for people with cognitive disabilities or memory impairments to complete the form. Additionally, assistive technology users and those with mobility problems benefit from auto-completable fields having that functionality enabled for them, as it can significantly reduce the number of key strokes required. 
  • WCAG Criterion: 1.3.5 Identify Input Purpose (AA).
• The error summary box cannot be accessed with a screen reader. 
  • Keyboard users will not be able to access the error summary links. The current setup using labels works for mouse users, but with a keyboard the labels don’t get focus. 
  • WCAG Criterion: 2.1.1 Keyboard (A).

• Bold text is marked up using the <b> tag or using CSS styles.
  • WCAG Criterion: 1.3.1 Info and Relationships (A).

• The input label should specify the answer needs to be in pounds / percentages / years. 
  • WCAG Criterion: 2.4.6 Headings and Labels (AA).

We are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard. We also perform regular usability testing with participants with disabilities, and commission third-party accessibility audits of new or substantially changed features to evaluate the accessibility of our site. 

We will revise this accessibility statement to reflect improvements made and any new issues no later than 30 September 2025.

This statement was last updated on 10 January 2025.

This website was last tested on 3 December 2024. The test was carried out by Nomensa Ltd.

The testing used a combination of accessibility evaluation tools, visual inspection of code and testing with assistive technology to evaluate a representative subset of the new tools on the site. Previous tests have evaluated other areas of the website using the same methodology, and these areas have not changed materially since those tests.

On 3 December 2024

• Bill prioritiser: https://www.moneyhelper.org.uk/en/money-troubles/cost-of-living/bill-prioritiser
• Budget planner (new version): https://tools.moneyhelper.org.uk/en/budget-planner
• Compare bank accounts: https://tools.moneyhelper.org.uk/en/use-our-compare-bank-account-fees-and-charges-tool
• Mortgage repayment calculator: https://tools.moneyhelper.org.uk/en/mortgage-calculator
• Pensions enquiry form: https://www.moneyhelper.org.uk/en/contact-us/pensions-guidance/pensions-guidance-enquiry-form
• Savings calculator: https://www.moneyhelper.org.uk/en/savings/how-to-save/use-our-savings-calculator
• What to do when you’ve been refused credit: https://www.moneyhelper.org.uk/en/everyday-money/credit/when-youve-been-refused-credit 
• Your options for borrowing money: https://www.moneyhelper.org.uk/en/everyday-money/credit/options-for-borrowing-money.

On 22 February 2024

• Blog article: https://www.moneyhelper.org.uk/en/blog/utilities/how-much-is-the-average-gas-and-electricity-bill-per-month
• Contact us: https://www.moneyhelper.org.uk/en/contact-us
• Home page: https://www.moneyhelper.org.uk/en 
• Letter templates: https://www.moneyhelper.org.uk/en/getting-help-and-advice/consumer-rights/letter-templates
• Living on a squeezed income: https://www.moneyhelper.org.uk/en/money-troubles/cost-of-living/squeezed-income
• Search results: https://www.moneyhelper.org.uk/en/search-results.html?q=debt 
• Universal Credit: https://www.moneyhelper.org.uk/en/benefits/universal-credit 
• Universal Credit explained: https://www.moneyhelper.org.uk/en/benefits/universal-credit/universal-credit-an-introduction.

On 14 December 2023

• Money Mid-Life MOT: https://tools.moneyhelper.org.uk/en/mid-life-mot/question-1.

• Pension Wise digital guidance journey:
  • Start – triage
  • Age – triage 
  • Triage – alternate layout
  • Start – appointment
  • Appointment – sections complete
  • Appointment – warning
  • Appointment – alerts
  • Appointment – summary 
  • Appointment – summary (fewer items)
  • Appointment – save and return
  • Appointment – progress saved.

On 29 June 2023

• Stamp duty calculator: https://tools.moneyhelper.org.uk/en/sdlt-calculator.