Accessibility statement for the Money Adviser Network

This accessibility statement applies to the website at: https://adviser.moneyhelper.org.uk/en.html.

This website is run by the Money and Pensions Service. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

• change colours, contrast levels and fonts 
  
• zoom in up to 300% without the text spilling off the screen 
  
• navigate most of the website using just a keyboard 
  
• navigate most of the website using speech recognition software 
  
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  
• access the site on smaller devices. 
  

We’ve also made the website text as simple as possible to understand. 

We know some parts of this website are not fully accessible: 

• The Username and Password fields don’t have an accessible name. 
  
• The contact email link can be used with a mouse but not with a keyboard. 
  
• Content or functionality is obscured, cut off and, requires horizontal and vertical scrolling at small viewport sizes.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2  AA standardOpens in a new window, due to the non-compliances listed below:

The content listed below is non-accessible for the following reasons;

1. The Username and Password fields don’t have an accessible name. The Immediate call back checkbox disabled state isn’t defined. WCAG criterion: 4.1.2 Name Role Value (Level: A). 
2. The contact email link can be used with a mouse but not with a keyboard. WCAG criterion: 2.1.1 Keyboard (Level: A). 
   
3. Content or functionality is obscured, cut off and, requires horizontal and vertical scrolling at small viewport sizes. WCAG criterion: 1.4.10 Reflow (Level: AA).

We are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard. We also perform regular usability testing with participants with disabilities, and commission third-party accessibility audits of new or substantially changed features to evaluate the accessibility of our site.  

We will revise this accessibility statement to reflect improvements made and any new issues no later than 30 September 2025.

This statement was last updated on 1 October 2024. 

This website was last tested on 13 March 2024. The test was carried out by Nomensa Ltd. 

The testing used a combination of accessibility evaluation tools, visual inspection of code and testing with assistive technology to evaluate a representative subset of 16 test samples across 15 pages. 

The testing assessed the following pages: 

• Home page: https://adviser.moneyhelper.org.uk/en.html
  
• Frequently asked questions: https://adviser.moneyhelper.org.uk/en/faqs-independent-confidential-impartial-money-advice
  
• Start debt advice: https://adviser.moneyhelper.org.uk/en/nation 
  
• Debt advice locator: https://adviser.moneyhelper.org.uk/en/outside-england.html
  
• Your employment: https://adviser.moneyhelper.org.uk/en/employment.html
  
• Self-employed: https://adviser.moneyhelper.org.uk/en/self-employed.html
  
• Your contact details: https://adviser.moneyhelper.org.uk/en/contact-details.html
  
• Your security questions: https://adviser.moneyhelper.org.uk/en/security.html 
  
• Your consent: https://adviser.moneyhelper.org.uk/en/consent.html
  
• Your channel: https://adviser.moneyhelper.org.uk/en/channel-selection.html
  
• Confirmation online: https://adviser.moneyhelper.org.uk/en/confirmation-online.html
  
• My account login: https://man.moneyhelper.org.uk/
  
• Referral to debt advice: https://man.moneyhelper.org.uk/en/saml_login/start.html
  
• Creditor referral form: https://man.moneyhelper.org.uk/en/saml_login/start/creditor-referral.html
  
• Creditor referral form submission result: https://man.moneyhelper.org.uk/en/saml_login/referral-success.html.