Do you have a complaint relating to a financial adviser regarding the advice you’ve received?
If you think it is, your first step should be to try to resolve it with the adviser. They should have procedures in place to deal with these issues.
A regulated financial firm must respond to your complaint in writing within eight weeks, telling you whether the complaint has been successful or why they need more time to look into it.
If you’re not happy with their response, you can see if it falls within complaints looked at by the Financial Ombudsman Service (FOS) You can also call them on 0800 023 4567.
Using a regulated financial adviser gives you access to the FOS. This service is independent and free to use. It can make awards for compensation where something has gone wrong. The process for making a complaint is easy to do but, if you need help, the FOS will be able to talk you through it by calling 0800 023 4567.
If your financial adviser is no longer in business, you can make a claim to the Financial Services Compensation Scheme which is also free to use.
You do not need to use a claims management company (CMC) or a solicitor to make a complaint. If you do you will have to share any compensation you get with them.
If you need help, you can also contact us to discuss your situation. Based on what you tell us, we will always try to help you get the answers you need or identify the people you need to speak to.