Under current rules, all firms offering equity release products must offer you advice. You might also want to get impartial advice on your options from an independent financial adviser, or use a free service like StepChange.
This means making sure equity release is right for you and, if it is, only recommending a product that is suitable for your needs and circumstances.
You can complain to the Financial Ombudsman Service if the advice you were given turns out to have been unsuitable for you.
Always make sure the firm you use is on the FCA Register.
If they aren’t, you won’t have access to complaints and compensation procedures if things go wrong.
Follow the link below for information on what to do if you have a complaint about a financial adviser.
This is a complex area and independent legal advice should be sought before entering into any agreement.