Got a pension question? Our help is impartial and free to use. Get in touch online or over the phone on 0800 011 3797

Free pensions guidance

Our trained specialists can help work out what’s right for you. Our help is impartial and free to use, whether that's online or over the phone. Whatever your query we’re here to help. If we don’t know the answer, we’ll point you in the right direction of someone who does.

 

As an independent and impartial organisation, we do not have access to people’s pension records, and we do not provide regulated financial advice.

Webchat

Got a question? We will point you in the right direction. You can start a webchat online to talk to us live.

Webchat opening hours
  • Monday to Friday 9.00am to 6.00pm
  • Saturday, Sunday and Bank Holidays, closed.

Phone

Need help with your pension? Call us for free and impartial pension guidance.

*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Phone opening hours
  • Monday to Friday, 9am to 5pm
  • Saturday, Sunday and Bank Holidays, closed.

Web form

You can submit a question through our online enquiry form.

We aim to respond within five working days.

Social media

In the footer of this website you’ll find links to all our major social channels. From there you’ll be able to join a community that best suits you.

Book a Pension Wise appointment

Pension Wise is a free service from MoneyHelper providing impartial government guidance about your defined contribution pension options. 

 Appointments will last between 45 to 60 minutes and can be delivered over the phone or face-to-face. 

Book your appointment online

Or, book your appointment by phone:

To qualify for an appointment, you must be 50 years old or over and have a defined contribution pension.

Pension Wise booking opening times
  • Our booking lines are open Monday to Friday, 8am to 8pm.
  • We’ll send you an email to confirm your appointment.

Send us feedback about Pension Wise

You can email Pension Wise at contact.pensionwise@moneyhelper.org.uk.

You can also write to us by post: 

Pension Wise 
PO Box 10404 
Ashby-de-la-Zouch 
Leicestershire 
LE65 9EH

Unsolicited phone calls

We will never make unsolicited calls to you or ask for personal financial information such as bank details or pension documents. 

If you do receive an unexpected call from someone claiming to be from MoneyHelper, Pension Wise, Money Advice Service, The Pensions Advisory Service, or Money and Pensions Service, make sure you don’t hand over any personal details and report the call to the FCA. 

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Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
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Hours
  • Mon – Fri:9.00am – 5.00pm
  • Sat, Sun and bank holidays:Closed

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for money guidance using the telephone
Hours
  • Mon – Fri:8.00am – 6.00pm
  • Sat, Sun and bank holidays:Closed

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for pensions guidance using web chat
Hours
  • Mon – Fri:9.00am – 6.00pm
  • Sat, Sun and bank holidays:Closed
Talk to us live for money guidance using webchat
Hours
  • Mon – Fri:8.00am – 6.00pm
  • Sat:8.00am – 3.00pm
  • Sun and bank holidays:Closed
Talk to us for pensions guidance using our web form

We aim to respond within 5 working days

Talk to us for money guidance using our web form

We aim to respond within 2 working days

Talk to us live for money guidance using WhatsApp

Download app: WhatsApp

For help sorting out your debts or credit questions. For everything else please contact us via Webchat or telephone.