Free money guidance

Need more help? Contact us for money guidance that's impartial and free to use, whether that's online or over the phone. Whatever your query we’re here to help. If we don’t know the answer, we’ll point you in the right direction of someone who does.

 

As an independent and impartial organisation, we do not have access to people’s financial records, and we do not provide regulated financial advice.

What’s in this guide

Webchat

Got a question? We will point you in the right direction. You can start a Webchat online to talk to us live.

Webchat opening hours
  • Monday to Friday, 8am to 6pm
  • Closed on Saturdays, Sundays and bank holidays.
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WhatsApp

Need help sorting out your debts, have credit questions or want pensions guidance? You can talk to us live on WhatsApp.

  • Add +44 77 0134 2744 to your WhatsApp and send us a message.
  • For everything else please contact us via Webchat or phone.
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Phone

Need help clearing your debts, reduce spending or making the most of your income and would rather use the phone? Call us for free and impartial money guidance. 

*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Phone opening hours
  • Monday to Friday, 8am to 6pm
  • Saturday, Sunday and bank holidays, closed.
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Web form

You can submit a question through our online enquiry form.

We aim to respond within 2 working days.

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Social media

In the footer of this website you’ll find links to all our major social channels. From there you’ll be able to join a community that best suits you.

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Unsolicited phone calls

We will never make unsolicited calls to you or ask for personal financial information such as bank details or pension documents. 

If you do receive an unexpected call from someone claiming to be from MoneyHelper, Pension Wise, Money Advice Service, The Pensions Advisory Service, or Money and Pensions Service, make sure you don’t hand over any personal details and report the call to the FCA. 

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Contact us

Get free guidance

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website

Get free guidance

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Hours
  • Mon – Fri:9.00am – 5.00pm
  • Sat, Sun and bank holidays:Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

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Talk to us live for money guidance using the telephone.
Hours
  • Mon – Fri:8.00am – 6.00pm
  • Sat, Sun and bank holidays:Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

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Use our travel insurance directory to get a list of specialist providers you can contact directly, as we can't give you quotes.

Need further help? If you’ve used the directory or you need further help to find an insurer, the British Insurance Brokers’ Association can link you with a broker. Call: 0370 950 1790

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If you’ve missed payments and are struggling with debt, call us and press 1 to speak to one of our debt advice partners. Hours
  • Mon - Fri: 9.00am - 5.00pm
  • Sat Sun and bank holidays: Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

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Our specialists are here to support you over the phone. Hours
  • Mon - Fri 9.00am - 5.00pm
  • Sat-Sun and Bank Holidays Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

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Talk to us live for pensions guidance using web chat
Hours
  • Mon – Fri:9.00am – 5.00pm
  • Sat, Sun and bank holidays:Closed
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Talk to us live for money guidance using webchat
Hours
  • Mon – Fri:8.00am – 6.00pm
  • Sat, Sun and bank holidays:Closed
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Talk to us for pensions guidance using our web form

We aim to respond within 5 working days

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Talk to us for money guidance using our web form

We aim to respond within 2 working days

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Talk to us live for money guidance using WhatsApp

Download app: WhatsApp

For help sorting out your debt or credit questions. For everything else please contact us via Webchat or telephone.

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