Money guidance

Need more help? Contact us for free and impartial money guidance. Whatever your query we’re here to help. If we don’t know the answer, we’ll point you in the right direction of someone who does.

 

As an independent and impartial organisation, we do not have access to people’s financial records, and we do not provide regulated financial advice.

Webchat

Got a question? We will point you in the right direction. You can start a Webchat online to talk to us live.

Webchat opening hours
  • Monday to Friday, 8am to 6pm
  • Saturday, 8am to 3pm
  • Sunday and Bank Holidays, closed.

WhatsApp

Need help sorting out your debts, have credit questions or want pensions guidance? You can talk to us live on WhatsApp.

  • Add +44 77 0134 2744 to your WhatsApp and send us a message.
  • For everything else please contact us via Webchat or phone.

Phone

Need help clearing your debts, reduce spending or making the most of your income and would rather use the phone? Call us for free and impartial money guidance. 

0800 138 7777 (English)*

0800 138 0555 (Welsh)*

• Typetalk: 18001 0800 915 4622*

• From overseas: +44 20 3553 2279

*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Phone opening hours
  • Monday to Friday, 8am to 6pm
  • Saturday, Sunday and Bank Holidays, closed.

Web form

You can submit a question through our online enquiry form.

We aim to respond within 2 working days.

Social media

In the footer of this website you’ll find links to all our major social channels. From there you’ll be able to join a community that best suits you.

Unsolicited phone calls

We will never make unsolicited calls to you or ask for personal financial information such as bank details or pension documents. 

If you do receive an unexpected call from someone claiming to be from MoneyHelper, Pension Wise, Money Advice Service, The Pensions Advisory Service, or Money and Pensions Service, make sure you don’t hand over any personal details and report the call to the FCA. 

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free,
impartial help for all your money and pension choices.
Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free,
impartial help for all your money and pension choices.
Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free,
impartial help for all your money and pension choices.
Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Talk to us live for…
Talk to us live for…
Talk to us live for pensions guidance using…
Talk to us live for money guidance using…
0800 011 3797* Hours
  • Mon – Fri:9.00am – 5.00pm
  • Sat, Sun and bank holidays:Closed

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for money guidance using the telephone
0800 138 7777* Hours
  • Mon – Fri:8.00am – 6.00pm
  • Sat, Sun and bank holidays:Closed

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for pensions guidance using web chat
Hours
  • Mon – Fri:9.00am – 6.00pm
  • Sat, Sun and bank holidays:Closed
Talk to us live for money guidance using web chat
Hours
  • Mon – Fri:8.00am – 6.00pm
  • Sat:8.00am – 3.00pm
  • Sun and bank holidays:Closed
Talk to us for pensions guidance using our web form

We aim to respond within 5 working days

Talk to us for money guidance using our web form

We aim to respond within 2 working days

Talk to us live for money guidance using WhatsApp
+44 77 0134 2744

Download app: WhatsApp

For help sorting out your debts, credit questions or pensions guidance. For everything else please contact us via Webchat or Telephone.