You can ask your local Jobcentre Plus (which is part of the DWP) to look again at their decision to sanction your benefits if you think:
- they were wrong to sanction your benefits
- they’ve given you the wrong level of sanction
- they’ve deducted the wrong amount from your benefit
- they’ve reduced your benefit for the wrong length of time.
This is called a mandatory reconsideration. You must do this before you can make a formal appeal.
You need to ask for this within one month of the date on your decision letter by:
- phone, using the number on the decision letter, or
- post, by completing the CRMR1 form.
Explain why you think their decision is wrong, and send copies of any more evidence you’ve got if you think it will help your case.
When the Jobcentre Plus has looked at your decision again, they’ll send you two copies of a document called a mandatory reconsideration notice. This will let you know the result of the reconsideration.
If they refuse to change their decision, you can then appeal against it.
If you’re appealing against a benefits sanction, it’s a good idea to get some help from an expert. For example, through Citizens Advice or your local Law Centre:
Download the CRMR1 form and notes about how to disagree with a decision on the GOV.UK website