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We can't provide regulated financial advice but we can give you free and impartial help and guidance on any pension related questions.

The service is available weekdays from 9:00am to 6:20pm and on Tuesday evenings from 7:00pm till 9:00pm.

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Terms

In delivering our service, your chat will be recorded and we may collect personal data about you. It is important that you know that:

  • we only collect and store the data you share with us in order that we can provide you with a personalised service
  • we only contact you when you have asked us to
  • we never sell your personal data
  • we only pass your personal data to a 3rd party with your consent or to meet legal obligations
  • we only share data on an anonymised based so that you cannot be identified
  • we take all reasonable precautions to ensure that your data cannot be illegally accessed

Our Privacy information policy is on our website www.MoneyHelper.org.uk and provides further information, together with your rights in respect of the data we hold on you.

You will also have the opportunity to download a transcript of the conversation for your records.

Help us improve our service

We carry out customer research via our independent research partner (Ipsos MORI). We ask a sample of customers about their experience using Pension guidance to improve our services. Any details you provide will be used solely for this purpose.

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