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Guide to digital banking
Online and mobile banking make managing your accounts easy and safe, wherever you are in the world. With instant access to your balance, payments and other features...
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Identity theft and scams: how to get your money back
If your identity has been stolen, your card cloned or money taken in a scam, this guide explains what to do next – from reporting the crime, to getting ...
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Joint bank accounts
A joint account lets you share money with someone you trust. You’ll both be able to manage the account, including making payments and paying bills. Here’s everything...
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How to sort a problem with a payment
If you have a problem with a payment, take steps to put things right. Here’s how to sort common issues.
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Banking and payments
Use our guides and tools to learn how to:
- find the best type of bank account for you
- open, switch and close an account
- make...
- find the best type of bank account for you
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How to open a bank account for your benefit payments
To receive benefits like Universal Credit, you’ll usually need an account that can receive automatic payments. This could be with a bank, a building society ...
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Credit union savings accounts
In credit unions members pool their savings and lend to one another. Members have something in common, such as the same employer, trade union, attending a specific...
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Overdrafts explained
When you use your overdraft (often called “going into your overdraft”), you’re getting into debt. An overdraft should be for short-term borrowing or emergencies...
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Taking back control after financial abuse
Seeking help is the first step to help you take back control of your money and your independence. This guide explains how to work with service providers to separate...
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Student and graduate bank accounts
A student bank account helps you manage your money while you study. Here’s all you need to know.
