How to book your Pension Wise phone appointment

Welcome to MoneyHelper. We’re here to give free, impartial guidance to make your money and pension choices clearer.

You’ve been signposted by your pension provider for a free Pension Wise phone appointment to talk about the options for your defined contribution pension.

During a Pension Wise appointment, a specialist will talk you through your options for taking your pension money.

Your appointment will last around 45 to 60 minutes.

The specialist will:

explain your pension options
explain how each option is taxed
tell you what your next steps are.

Book your free appointment online

You can also book by calling 0800 100 166 free or, if you’re overseas, by calling +44 1633 745 828*

Lines are open Monday to Friday, 8am to 8pm UK time.

*International call charges may apply

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Talk to us live for pensions guidance using…

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Talk to us live for money guidance using…

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Talk to us live for pensions guidance using the telephone.

From overseas: +44 20 7932 5780
For self-employed: 0345 602 7021

Hours

Mon – Fri:9.00am – 5.00pm
Sat, Sun and bank holidays:Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

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Talk to us live for money guidance using the telephone.

Welsh: 0800 138 0555
Typetalk: 18001 0800 915 4622
From overseas: +44 20 3553 2279

Hours

Mon – Fri:8.00am – 6.00pm
Sat, Sun and bank holidays:Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

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If you’ve got a serious medical condition or disability and need travel insurance.

Use our travel insurance directory to get a list of specialist providers you can contact directly, as we can't give you quotes.

Need further help? If you’ve used the directory or you need further help to find an insurer, the British Insurance Brokers’ Association can link you with a broker. Call: 0370 950 1790

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Call us for help dealing with debt.

If you’ve missed payments and are struggling with debt, call us and press 1 to speak to one of our debt advice partners. Hours

Mon - Fri: 9.00am - 5.00pm
Sat Sun and bank holidays: Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

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Call us if you’re worried about fraud or scams and need expert guidance.

Our specialists are here to support you over the phone. Hours

Mon - Fri 9.00am - 5.00pm
Sat-Sun and Bank Holidays Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

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Talk to us live for pensions guidance using web chat

Hours