If the mistake that led to an overpayment was made more than six years ago, it might be possible that overpayments made more than six years from when you are told of the mistake, don’t need to be repaid.
This will depend on if it was reasonable for the mistake to have been found earlier than it was. This is a complex area. Talk to us if you think it might apply to you.
Whether compensation is paid will depend on the circumstances of the case. It might be that you haven’t suffered a financial loss, but you’re upset because your benefits are lower than expected. If so, you might be paid compensation for the distress and inconvenience you’ve suffered.
You can contact us to discuss the circumstances of the mistake or overpayment. We can then provide you with all the information and next steps to get your situation resolved.