If you decide to go on and take financial advice it’s important to understand what type of service you’re getting.
What can be confusing is that not all types of financial advice give you the same level of protection.
There’s plenty of information and help available about retirement products, but this might not be personalised financial advice. In other words, it will be general and not based on your own situation or circumstances.
With personalised financial advice, your adviser will take you through a fact-finding process to collect information about you.
They then use this information to assess your circumstances and give you a personalised recommendation about what they think you should do.
Any action they recommend must be suitable for you.
If this turns out not to be the case, you have legal protection and can complain about mis-selling to the firm the adviser works for.
If your complaint is turned down, you can take it to the Financial Ombudsman Service. They’ll assess your complaint free of charge.