Got a pension question? Our help is impartial and free to use. Get in touch online or over the phone on 0800 011 3797

Pensions guidance enquiry form

To help us deal with your enquiry, we need to know a little bit more about you and your query.

The information you provide in this form will help us to provide you with information and guidance most suited to your circumstances.

Please do not provide any of your banking or financial details, National Insurance, or other sensitive personal information.

As an independent and impartial organisation, we do not have access to people’s pension records, and we do not provide regulated financial advice.

The information that you provide will be stored by us. It is important that you know that:

  • We will only process your data in accordance with the Data Protection Act (2018) and the UK General Data Protection Regulation (GDPR).
  • We only contact you to respond to your enquiry.
  • We never sell your personal data.
  • We only collect and store the data you share with us in order that we can provide you with a personalised service.
  • We only pass your personal data to a 3rd party with your consent or to meet legal obligations.
  • We only share data on an anonymised based so that you cannot be identified.
  • We take all reasonable precautions to ensure that your data cannot be illegally accessed.

Our Privacy Notice provides further information, together with your rights in respect of the data we hold on you.

Please Note - we can’t accept documents through this form. If you would like us to review any documents in relation to your enquiry, please send them directly to us at:

MoneyHelper Pensions Guidance, Money and Pensions Service, 120 Holborn, London, EC1N 2TD.

Or email them to us at pensions.enquiries@moneyhelper.org.uk

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Talk to us live for…
Talk to us live for…
Talk to us live for pensions guidance using
Talk to us live for money guidance using…
Hours
  • Mon – Fri:9.00am – 5.00pm
  • Sat, Sun and bank holidays:Closed

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for money guidance using the telephone
Hours
  • Mon – Fri:8.00am – 6.00pm
  • Sat, Sun and bank holidays:Closed

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for pensions guidance using web chat
Hours
  • Mon – Fri:9.00am – 6.00pm
  • Sat, Sun and bank holidays:Closed
Talk to us live for money guidance using webchat
Hours
  • Mon – Fri:8.00am – 6.00pm
  • Sat:8.00am – 3.00pm
  • Sun and bank holidays:Closed
Talk to us for pensions guidance using our web form

We aim to respond within 5 working days

Talk to us for money guidance using our web form

We aim to respond within 2 working days

Talk to us live for money guidance using WhatsApp

Download app: WhatsApp

For help sorting out your debts or credit questions. For everything else please contact us via Webchat or telephone.