A free Pension Wise appointment explains the options for taking money from your defined contribution pension. It’s impartial and backed by government.
What an appointment covers
You’ll find out:
when you can access your pension pots
the different ways you can take money from your pension
how each option is usually taxed
how to spot and avoid scams.
Who is eligible
You can get an appointment if you have a UK-based defined contribution pension and are:
50 or over
- under 50 and:
- inherited someone else's pension or
- retiring early due to poor health.
You can use our tool to find out your pension type or ask your pension provider. It doesn’t matter how much your pension is worth.
How to have an appointment
You can have an online appointment at any time or book a date and time with one of our pension specialists.

Help if you’re not eligible for Pension Wise
We can still help if you’re not eligible for Pension Wise. You can:
- use our pension guides and tools
- contact our pension specialists for free guidance:
- call us on 0800 011 3797
- use our webchat
- use our online form.
We’re open between 9am and 5pm, Monday to Friday. Closed on bank holidays.