Pensions guidance enquiry form

To help us deal with your enquiry, we need to know a little bit more about you and your query.

The information you provide in this form will help us to provide you with information and guidance most suited to your circumstances.

Please do not provide any of your banking or financial details, National Insurance, or other sensitive personal information.

As an independent and impartial organisation, we do not have access to people’s pension records, and we do not provide regulated financial advice.

The information that you provide will be stored by us. It is important that you know that:

  • We will only process your data in accordance with the Data Protection Act (2018) and the UK General Data Protection Regulation (GDPR).
  • We only contact you to respond to your enquiry.
  • We never sell your personal data.
  • We only collect and store the data you share with us in order that we can provide you with a personalised service.
  • We only pass your personal data to a 3rd party with your consent or to meet legal obligations.
  • We only share data on an anonymised based so that you cannot be identified.
  • We take all reasonable precautions to ensure that your data cannot be illegally accessed.

Our Privacy Notice provides further information, together with your rights in respect of the data we hold on you.

Please Note - we can’t accept documents through this form. If you would like us to review any documents in relation to your enquiry, please send them directly to us at:

MoneyHelper Pensions Guidance, Money and Pensions Service, 120 Holborn, London, EC1N 2TD.

Or email them to us at pensions.enquiries@moneyhelper.org.uk

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
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Need further help? If you’ve used the directory or you need further help to find an insurer, the British Insurance Brokers’ Association can link you with a broker. Call: 0370 950 1790

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Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Our specialists are here to support you over the phone. Hours
  • Mon - Fri 9.00am - 5.00pm
  • Sat-Sun and Bank Holidays Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

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  • Sat, Sun and bank holidays:Closed
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