Need more help? Contact us for money guidance that's impartial and free to use, whether that's online or over the phone. Whatever your query we’re here to help. If we don’t know the answer, we’ll point you in the right direction of someone who does.
As an independent and impartial organisation, we do not have access to people’s financial records, and we do not provide regulated financial advice.
What’s in this guide
Webchat
Got a question? We will point you in the right direction. You can start a Webchat online to talk to us live.
Webchat opening hours
- Monday to Friday, 8am to 6pm
- Closed on Saturdays, Sundays and bank holidays.
Need help sorting out your debts, have credit questions or want pensions guidance? You can talk to us live on WhatsApp.
- Add +44 77 0134 2744 to your WhatsApp and send us a message.
- For everything else please contact us via Webchat or phone.
Phone
Need help clearing your debts, reduce spending or making the most of your income and would rather use the phone? Call us for free and impartial money guidance.
- 0800 138 7777 (English)*
- 0800 138 0555 (Welsh)*
- Typetalk: 18001 0800 915 4622*
- From overseas: +44 20 3553 2279.
*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.
Phone opening hours
- Monday to Friday, 8am to 6pm
- Saturday, Sunday and bank holidays, closed.
Web form
You can submit a question through our online enquiry form.
We aim to respond within 2 working days.
Social media
In the footer of this website you’ll find links to all our major social channels. From there you’ll be able to join a community that best suits you.
Unsolicited phone calls
We will never make unsolicited calls to you or ask for personal financial information such as bank details or pension documents.
If you do receive an unexpected call from someone claiming to be from MoneyHelper, Pension Wise, Money Advice Service, The Pensions Advisory Service, or Money and Pensions Service, make sure you don’t hand over any personal details and report the call to the FCA.
