Published by

Caroline Laws

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What are the Universal Credit changes?

What are the Universal Credit changes? 21 March 2025

Find out more about the Universal Credit changes. Explore planned changes to Personal Independence Payments (PIP) and other health-related benefits.

Debt problems? Here’s what to expect from free advice

Debt problems? Here’s what to expect from free advice 27 August 2021

When you seek help with debts you should now be getting the same standard of advice wherever you go.

Eight questions about Universal Credit

Eight questions about Universal Credit 01 February 2021

Find out what Universal Credit is and how it could impact you

Talk to us live for…

Talk to us live for…

Talk to us live for pensions guidance

For the quickest reply, use our webchat or telephone helpline. We’re open between 9am and 5pm, Monday to Friday.

Talk to us live for money guidance using…

Talk to us live for pensions guidance using the telephone

From overseas: +44 20 7932 5780
For self-employed: 0345 602 7021

Hours

Mon – Fri:9.00am to 5.00pm
Sat, Sun and bank holidays:Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for money guidance using the telephone

Welsh: 0800 138 0555
Typetalk: 18001 0800 915 4622
From overseas: +44 20 3553 2279

Hours

Mon – Fri:8.00am to 6.00pm
Sat, Sun and bank holidays:Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

If you’ve got a serious medical condition or disability and need travel insurance.

Use our travel insurance directory to get a list of specialist providers you can contact directly, as we can't give you quotes.

Need further help? If you’ve used the directory or you need further help to find an insurer, the British Insurance Brokers’ Association can link you with a broker. Call: 0370 950 1790

Call us for help dealing with debt.

If you’ve missed payments and are struggling with debt, call us and press 1 to speak to one of our debt advice partners. Hours

Mon - Fri: 9.00am - 5.00pm
Sat Sun and bank holidays: Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Call us if you’re worried about fraud or scams and need expert guidance.

Our specialists are here to support you over the phone. Hours

Mon - Fri 9.00am - 5.00pm
Sat-Sun and Bank Holidays Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for pensions guidance using webchat

Hours

Mon – Fri:9.00am to 5.00pm
Sat, Sun and bank holidays:Closed

Talk to us live for money guidance using webchat

Hours

Mon – Fri:8.00am to 6.00pm
Sat, Sun and bank holidays:Closed

Talk to us for pensions guidance using our web form

We’ll respond as soon as we can, but this can take over five working days. For a quicker reply, use our webchat between 9am and 5pm, Monday to Friday.

Talk to us for money guidance using our web form

We aim to respond within 2 working days

Talk to us live for money guidance using WhatsApp

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For help sorting out your debt or credit questions. For everything else please contact us via Webchat or telephone.