Whether you choose to receive emailed vouchers, vouchers by text message, or vouchers loaded onto your Payment Card, each voucher is limited to a total of £100.
This means if your benefit or State Pension payment is more than £100, you’ll need to use your Payment Card, your email or SMS vouchers more than once to collect all your money.
For example, if your benefit payment is £212, to draw out all your money, you’ll need to use your Payment Card (or emailed or texted voucher) at least three times.
This is because £100 + £100 + £12 = £212.
You don’t have to take out the full voucher amount at once. You can cash as many vouchers as you like at the same time.
However, if you don’t cash in a voucher within 90 days of receiving it, the payment expires and returns to the office that pays your benefit. You will need to contact that office to reclaim it.
If a retailer doesn’t have enough money available when you visit, you may need to go to another PayPoint retailer, visit again later or visit a Post Office branch.
Each time you use your Payment Card you can ask for a receipt to show how much money you have left to collect.