Wait until you start receiving your benefits or State Pension into your new bank account before you close your Post Office card account.
It’s important not to leave any money in your old account before you close it. If you need help withdrawing your money you can call the Post Office contact centre on 0345 722 3344.
To close the account, you’ll need to collect a P6703 account closure form from your local Post Office, or call the Post Office contact centre on 0345 722 3344 to have a form sent to you.
If you need any help with completing or submitting the form, you can contact the Post Office contact centre on 0345 722 3344 (or 0345 722 3355 for Typetalk).
When you’ve completed the form, take it back to your local Post Office where they’ll check it and send it on. From this point, it will take up to ten working days for your account to be closed. When your account is closed any remaining balance will be transferred to a bank account of your choice.