If you need help with your claim, call the Universal Credit helpline free on:
Telephone: 0800 328 5644
Textphone: 0800 328 1344
8am to 6pm, Monday to Friday (closed on bank and public holidays). Calls are free.
The helpline is very busy because of the current coronavirus crisis. So it’s best to use your online account if you can.
The amount of Universal Credit you get can change from month to month, and it’s hard to work out exactly how much you’re going to get.
Get a general idea of what your payment will be on the Citizens Advice website
If there’s been a mistake with your Universal Credit payment you need to call the helpline or log in to your online account and leave a message for your work coach in your journal. Ask them to explain the amount to you.
Sign in to your account at GOV.UK
Provide evidence, if you can, to show why you think they’ve made a mistake. This might include:
- bank statements or payslips
- invoices from your childcare provider
- proof of your rent.
If you still think the payment is wrong, you can take it further.