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We can't provide regulated financial advice but we can give you free and impartial help and guidance on any pension related questions.

The service is available Monday to Friday 9:00am to 6:00pm. Saturday, Sunday, and Bank Holidays, closed.

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Terms

The information that you provide will be stored by us. It is important that you know that:

  • We will only process your data in accordance with the Data Protection Act (2018) and the UK General Data Protection Regulation (GDPR).
  • We only contact you to respond to your enquiry.
  • We never sell your personal data.
  • We only pass your personal data to a 3rd party with your consent or to meet legal obligations.
  • We only share data on an anonymised basis so that you cannot be identified.
  • We take all reasonable precautions to ensure that your data cannot be illegally accessed.

Our Privacy Notice provides further information, together with your rights in respect of the data we hold on you.

You will also have the opportunity to download a transcript of the conversation for your records.

Help us improve our service

We carry out customer research via our independent research partner (Ipsos MORI). We ask a sample of customers about their experience using Pension guidance to improve our services. Any details you provide will be used solely for this purpose.

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